"According to Wikipedia, a problem to solve or a problem statement is a concise description of an issue to be addressed or a condition to be improved upon. It identifies the gap between the current (problem) state and desired (goal) state of a process or product."
How to write an effective Problem Statement - iSixSigma
What is the problem that needs to be solved?
Why is it a problem? (highlight the pain)
Where is the problem observed? (location, products)
Who is impacted? (customers, businesses, departments)
When was the problem first observed?
How is the problem observed? (symptoms)
How often is the problem observed? (error rate, magnitude, trend)
